Shipping & Returns
Free shipping on domestic orders over $75 within the continental US (Excludes: Hawaii, Alaska, Puerto Rico, Guam and Virgin Islands). When checking out, choose the “Free shipping” option at checkout and your package will ship ground through USPS.
WHERE IS MY PACKAGE?
After your order has been placed, you can expect it to ship within 3-7 business days. Once your order has shipped, you will receive a confirmation and tracking number via email. If you are an International customer, USPS does not provide tracking for packages once they leave the United States. We are unable to give you any further information beyond what the tracking shows.
L'amour Monstre is not responsible for any additional duties, taxes, or custom clearance fees for orders shipped outside the continental U.S.
WHAT SHOULD I DO IF MY PACKAGE SAYS DELIVERED, BUT I HAVE NOT RECEIVED IT?
Once orders leave our facility, they become the property of the shipper. If your package says delivered and you are unable to locate, please contact your shipping provider.
GENERAL RETURN & REFUND POLICY
We will gladly accept returns/exchanges on any items that are in their original, unused condition along with all packaging.
Please email firstname.lastname@example.org within 14 days of receiving your order and we will issue you a Return Authorization Number (RA#). We require that your item is returned within 14 days of receiving your RA#. Please note that all returns that do not meet the 14 day requirement for requesting a RA# will only be considered for online store credit/exchange and no refund will be given. Upon receiving your RA#, you have 14 days to ship your return.
If you decide to return an item(s) to L'amour Monstre, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to L'amour Monstre. Please note that this amount will be subtracted from your merchandise refund. If the item(s) are returned for an exchange, we will provide a return shipping label to you at no charge (US domestic customers only, International customers are responsible for return shipping costs).
Upon acceptance of the merchandise for return, we will process your refund within 10 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card. Upon acceptance of merchandise for exchange, the new item will be shipped upon availability.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
Items that appear used or worn upon inspection are not eligible for refunds or exchanges.